Fall 2009

Customer Letters

Here at Thompson we would like to express our gratitude to those who take time out of their busy lives just to tell us about their experiences with Thompson’s employees, products and services.

I want to tell you how pleased I am with the service that was performed on my 2003 BMW 325xi. Your service representatives, and Andi Glassmyer, Brandy Bryan and Kara Chiaravallotti are to be commended for their exceptional knowledge and customer service. I cannot express how extremely helpful they have been and how much I appreciate how every time I visit Thompson BMW, they consistently go out of their way to accommodate my needs/requests. You are fortunate to have Andi, Brandy and Kara as employees and they will assure the continued success of The Thompson Organization. You have a courteous, well-trained staff and I believe they are one of your company’s greatest assets.

Best wishes for continued success,

Carla V.

Dear Mr. Thompson

I am writing to let you know that I was successful in finding and purchasing a car from Thompson’s pre-owned lot. Greg McCahill and his team made it incredibly easy (and even fun!) buying a car. They were all extremely friendly, kind and helpful. In addition, I went to service to tighten a fan belt and that was also a terrific experience. From the cookies, to the Internet to the valet service, it was a well-oiled machine! I am really pleased with my purchase. I know that this wouldn’t have been so pleasurable without the Thompson Team! My sincere thanks for everything!

Kind regards,

Kathryn H.

Dear Mr. Thompson:

As you already know, you have some special employees. I would like to make you aware of two I recently encountered.

About a month ago, I was unable to find keys to my 2005 Lexus 430. However, the ignition was still operational indicating the key was somewhere in the car. I did a thorough search, to no avail. In frustration, I happened to be driving by on Rt. 313 and thought what the heck. I’ll look foolish but maybe your folks might have an idea.

Mike DePue was manning a service desk. He didn’t even laugh at my dilemma! Mike and Steve Ellis disappeared  for 5 to 10 minutes and returned with a spare remote key which was apparently stored in my manual.

Their courteous help was appreciated by this customer. Please pass my thanks along to Mike & Steve.

BR,

George Y.

 P.S. The original “lost” remote was discovered deep in a sofa base one month later.