Holiday 2009

Customer Letters

Here at Thompson we would like to express our gratitude to those who take time out of their busy lives just to tell us about their experiences with Thompson’s employees, products and services.

Dear Mr. Thompson,

I would like to thank you and your organization for providing me with great service on my 2008 Tundra. I was involved in a small fender bender and called George Davis. George got me in contact with the Manager of the body shop Ken Ellis who took great care of me and my truck. I was very happy with how I was taken care of and how quickly my truck was repaired. Please let your service team know they are doing a great job and have a very happy customer.

Thank you again,

Kyle M.

Dear Mr. Thompson,

I recently had the delightful experience of buying a new 2010 Lexus RX300 hybrid from your dealership. This is the third car my husband and I have purchased from Thompson over many years, and although many retail service experiences in the U.S. have lost their excellent standard of quality and service in these economic times, YOU have continued to deliver a first class experience! I would be hard pressed to find any other luxury car or service operation that would tempt me away from your product or dealership. Thank you for your standard of excellence and the way you take care of your customers. (Love that Valet Service!)

Sincerely,

Dr. & Mrs. Robert J.

Dear Mr. Thompson,

Last Monday I experienced car trouble on the Pennsylvania Turnpike on the way to work. I called the service department at 7:30am. You accommodated me right away and even provided a rental car. I was only 1 ½ hours late to work! Thank you so much for helping me out in a pinch. I will always buy at Thompson because of the service.

Sincerely,

Kathy D.